Thursday, March 22, 2012

If It Ain't Broke, Don't Fix It!

"If it ain't broke, don't fix it!" I think this is a good moto to live by. But, apparently the Biore company doesn't think so.

I have been a very loyal customer, buying the Biore Pore Unplugging Scrub, for several years. I asked my sister to try it and she has also been a loyal customer. And, last November, I asked my husband's niece, Catherine, who makes soap to try to match the scent of this face scrub in some soap for me. I love the scent of this Biore Pore Unplugging Scrub and I wanted some soap to match. I looked on the Biore website, but they only make face products. Catherine said she is good at determining scents, so I sent her a tube of the Biore Pore Unplugging Scrub. In the list of ingredients on the tube, it says "fragrance". Catherine did a great job of matching the clean scent of this face scrub. Using the face scrub every morning was a part of my morning ritual, such as drinking my tea, reading and writing my emails and taking a shower. I looked forward to smelling this clean, melony, minty, clean smell on my face.

Last weekend I needed to buy another tube of my Biore Pore Unplugging Scrub and I had a hard time finding it. In the past few years, if one store was out of this product, I would drive to another store just to buy it. I am very loyal to products I use if I like them! I tried several different stores looking for the green tube of the Biore Pore Unplugging Scrub, but I couldn't find it. I wrote an email to the company and they told me that in January of this year, they changed the packaging, the color of the face scrub, AND the scent!!

The Biore company has just lost this loyal customer. I will be looking for a new face scrub to take its place.

1 comment:

  1. Why do companies do that? It makes me a little crazy, too. New and improved doesn't always mean improved... such a shame. I'm still enjoying the soap, though.